Who We Are
Introducing Nexus Link, your dynamic and fully-fledged partner in the realm of market research. We deliver an all-inclusive range of services from innovative research design through to actionable insights reporting. Our distinguished portfolio of international clientele boasts pioneering entities from a variety of industries and numerous prominent public sector organizations.
At Nexus Link, we command a comprehensive understanding of diverse research methodologies. This expertise encompasses customer satisfaction and loyalty measurements, employee engagement studies, brand equity evaluations, public opinion surveys, and segmentation investigations. In addition, we offer concept testing, campaign evaluation surveys, usage surveys, and competitive analysis. These are but a handful of the wide-ranging service offerings available to our clients.
We've extended our capacities to deliver extraordinary service to you by fostering a robust network of esteemed local research firms and reputed academic institutions throughout the Asia Pacific region. Nexus Link is steadfastly committed to delivering expert research counsel, tailoring research services to your specific needs, and proposing cutting-edge recommendations to elevate your business objectives. Our team comprises experienced research professionals and consultants who provide tailored and syndicated research services. With a wide range of capabilities, we specialize in customer satisfaction and loyalty analytics, employee engagement studies, brand equity evaluations, public sentiment surveys, segmentation studies, concept testing, usage audits, and competitive analysis. This diverse expertise allows us to address the unique research and business needs of each client we serve. But our commitment goes beyond individual projects. Our team of expert statisticians, proficient in advanced statistical methodologies, ensures consistent tracking and reporting. By uncovering trends and seasonal shifts over time, we provide valuable insights that are a reliable source of information for our clients. With an impressive track record of conducting over 50,000 interviews annually, Nexus Link is fully equipped to meet your research demands. We invite you to connect with us today for a conversation. Let's explore how Nexus Link can propel your business insights to new frontiers.
OUR MISSION
Guiding Principals of Nexus Link
1. Authentic and Dependable Insights: At Nexus Link, we pride ourselves on delivering authentic and dependable market insights. Transparency and integrity are the pillars of our approach, ensuring that our clients receive accurate and unbiased information to make informed business decisions and thrive in today's global marketplace.
2. Industry-Specific Proficiency and Forward-Thinking Strategies: We combine industry-specific proficiency with forward-thinking strategies to address our clients' business challenges. Our team continuously stays abreast of industry trends and emerging practices, applying innovative approaches while maintaining the highest ethical standards.
3. Systematic Problem-Solving and Cutting-Edge Analytics: Nexus Link employs systematic problem-solving acumen and cutting-edge analytics to tackle complex business issues. We adhere to rigorous methodologies, ensuring the reliability and integrity of our data-driven analysis. Our clients can trust the insights we provide to drive meaningful outcomes.
4. Devotion to Personalized Service: We are devoted to providing personalized engagement, meticulous care, and expert guidance to each customer. Transparency is at the core of our client relationships. We communicate openly, ensuring that our clients are fully informed throughout the research process. We value their input and actively involve them in decision-making.
5. Cohesive Unit and Shared Responsibility: Nexus Link operates as a cohesive unit, with each team member contributing their unique skills and expertise. Collaboration, effective communication, and shared responsibility ensure that our clients receive comprehensive solutions that address their specific needs. Our commitment to transparency and integrity permeates every aspect of our teamwork.
6. Commitment to Client Triumph: The ultimate measure of our success lies in the satisfaction and achievements of our clients. We are dedicated to their triumph and go above and beyond to exceed their expectations. Nexus Link is unwavering in its commitment to transparency, integrity, and ethical conduct, supporting our clients' growth and helping them succeed in their endeavors.
Our commitment is to the triumph of our clients. At Nexus Link, we gauge our success by the satisfaction and success of our customers. Our journey is intertwined with yours – we rise as you soar.
MEET THE TEAM
DR. JACK LOO
CHIEF METHODOLOGIST
As the Chief Methodologist at Nexus Link, Dr. Jack Loo brings an extensive array of research experience, having contributed to a multitude of projects for local and multinational corporations, as well as government entities across Asia. His involvement has spanned over hundreds of diverse projects in areas like advertising, marketing, product launches, customer and employee satisfaction, and public opinion. Dr. Loo is also known for his adept skill in moderating numerous qualitative focus group discussions.
Throughout his career, Dr. Loo has assumed various leadership roles, including Senior Project Director at Towers Perrin-International Survey Research, Vice-President for Market Probe, President of NetValue Asia, and Research Director at The Gallup Organisation (Singapore). His proficiency in research is evident in his ability to design and direct studies, offer evidence-based consulting, and develop measurement systems aimed at enhancing business outcomes and fostering client relationships.
Holding a Bachelor’s degree in Business and Marketing, an Honours degree in Management, a Masters of Commerce and Management, and a Doctorate in Organizational Behavior, Dr. Loo's academic credentials are impressive. His dedication to both professional and community services has been acknowledged with the prestigious Public Service Medal (Pingat Bakti Masyarakat) by the President of Singapore, (the late) Mr. S. R. Nathan, highlighting his multifaceted contributions to the field and society.
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RESEARCH DIRECTOR
Edward, with over 20 years of experience as a statistician in both government and private sectors, brings a wealth of expertise to his role as the Research Director at Nexus Link. His proficiency encompasses a range of statistical techniques, from traditional methods like hypothesis testing and multiple regression to advanced approaches such as neural networks and fuzzy logic rule-based systems. Previously, Edward held notable positions including Associate Director at Towers Perrin-International Survey Research and Senior Assistant Director with the Singapore Department of Statistics (DOS), contributing to significant projects like the Census of Population 2000 and the General Household Survey 2005.
In his capacity at DOS, Edward was involved in several major government projects, applying his deep knowledge of data collection and analysis methodologies to produce results matching the quality and accuracy of official DOS statistics. His academic credentials are robust, with a Bachelor’s and an Honours Degree in Economics from the National University of Singapore, and a Master’s Degree in Knowledge Management. At Nexus Link, he has developed an advanced SPSS-based system for data analysis, significantly enhancing the company's market research capabilities.
As the current President of the Market Research Society Singapore (MRSS), Edward leads efforts to promote market research for effective management decisions and uphold high standards in the industry. His role at MRSS, combined with his position at Nexus Link, positions him as a pivotal figure in advancing the field of market research in Singapore.
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LEWIS TEO
OPERATIONS DIRECTOR
Lewis Teo, at Nexus Link, holds a key position managing operations and fieldwork, enriched by a diverse and extensive background. His previous experiences include being a Senior Project Manager at Towers Perrin-International Survey Research and a Project Manager at Market Probe in Singapore. In these roles, Lewis successfully oversaw numerous projects, engaging over hundreds of thousands of respondents through various data collection methods. His expertise isn't just confined to Asia; he has also effectively managed projects in unique markets like South Africa, Tanzania, and Zambia.
His deep understanding of fieldwork encompasses everything from initial operational planning to the final stages of fieldwork. Lewis's skill in managing complex field operations is evident in his detailed approach and successful execution. Moreover, he has played a crucial role in training and supervising numerous field interviewers and staff, highlighting his commitment to team development and operational success.
At Nexus Link, Lewis's role is integral. His vast experience in handling diverse and challenging projects across multiple continents brings invaluable insights. His skills, coupled with his ability to lead and develop his team, make him an indispensable asset to the company, ensuring efficient and effective execution of operations and fieldwork.
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A Member of Market Research Society Singapore
